About this policy
This Privacy Policy explains what information the IndoorMark mobile app collects, why it is collected, how it is used and shared, and the choices you have. It applies to the IndoorMark app on Android and iOS.
IndoorMark is published by MOZARK. The app is built and operated by Mozark.
About IndoorMark
IndoorMark rates how well a building connects. People inside a building run short walk tests that measure the mobile and Wi-Fi network at a few points in an area, and each test adds to the building's score out of 100. The full rating combines the building's infrastructure, checked in an audit, with the network experience measured inside it.
The app has two kinds of users:
- Occupants and visitors: anyone can open the app and test without signing up. No account is created and we do not ask for your name, email or phone number.
- Property managers: register a property, which Mozark verifies before issuing a login. Property managers can then self-declare the building's infrastructure with photo and video evidence and request a rating.
Information we collect
From every test
- Network measurements: download speed, upload speed, latency, jitter and packet loss.
- Signal strength of the mobile network or Wi-Fi (Android only; iPhones do not allow apps to read it).
- The mobile operator or internet provider, and whether the test ran on mobile data or Wi-Fi.
- The GPS position of each test point, and the building and area you choose (for example floor, lobby, parking, or your unit type, unit number and room).
- Date and time, a unique test ID, your phone's model and operating system version, and an anonymous ID created when the app is installed. This ID is not linked to your name or contact details.
From property managers
- Account details: name, official email address, phone number and password.
- Organisation details: organisation name, GST number, PAN and the proof document you upload.
- Property details: name, type, address, city, PIN code and location.
- Self-declaration answers, and the photos and videos you capture as evidence.
What we do not collect
IndoorMark does not read your contacts, call logs or SMS, does not track your location in the background, and does not show advertising.
Permissions the app asks for
- Location: to find the building you are in, mark where each test was taken and confirm the test is at that building. Used only while the app is open.
- Phone (Android): to identify the SIM and mobile network being tested, including the operator, and whether you are on mobile data or Wi-Fi.
- Network, Wi-Fi and Internet: to run the measurements, check which connection is in use and upload results.
- Camera: only for property managers, to capture photo and video evidence for a self-declaration.
- Microphone: only on iPhone, and only to record sound with evidence videos a property manager chooses to capture.
You can refuse or withdraw any permission in your phone's settings. Without location, the app cannot run a walk test.
How we use the information
- To calculate and show scores for each area, network and building.
- To show you your own results.
- To verify property manager registrations and review self-declarations and rating requests.
- To check the quality of measurements and improve the app.
- To produce summary statistics about indoor connectivity that do not identify any person.
What other people can see
- Building scores, and the scores of shared areas such as lobbies, lifts and parking, are public in the app.
- Tests in shared areas count toward the building score without your name.
- Tests inside your own flat, office or shop stay private to you and are not shown to others in the app.
- When occupants request an audit, the property manager sees only how many requests there are, never who asked.
Sharing
We do not sell your information. We share it only as needed to run the service:
- Mozark, which builds and operates IndoorMark and its servers, and provides the measurement technology.
- Google Maps Platform, for maps and building and address search. Your search text and approximate location are sent to Google when you use these features.
- Firebase Performance Monitoring, a Google service included in the measurement component, which collects technical app performance data such as load times.
- Authorised rating agencies and regulators, as part of the property rating process.
- Authorities, when required by law.
Storage and security
Information is sent over encrypted connections and stored on servers in India. A test is saved on your phone the moment it ends and is uploaded when you are connected. Property manager passwords are stored securely and are never shown in the app.
How long we keep information
Building scores use tests from the last 90 days. We keep test data for 1 year and property manager account data for as long as the account is active, then delete it unless the law requires us to keep it longer.
Your choices
- You can use IndoorMark without an account. Because occupant tests are anonymous, we cannot link them to you.
- Uninstalling the app removes the information saved on your phone, including tests not yet uploaded.
- Property managers can delete their account in the app: go to Profile, tap Delete account and send the short form. The account and its data are deleted within 3 days, and we email you when it is done.
- For any other request about your information, contact us at the address below.
Children
IndoorMark is not intended for children under 12, and we do not knowingly collect information from them.
Right to modify or terminate
We may change, suspend or discontinue the service, or any part of it, at any time, with or without notice. We may suspend or end a property manager account that breaks these terms or misuses the service. Ending an account may delete its content.
Changes to this policy
We may update this policy from time to time. The new version will be posted at this address with a new "Last updated" date. Important changes will also be shown in the app.
Contact
Questions about this policy or your information:
Mohamed Ali Belhadj, Mozark
Email: mohamed@mozark.ai